What changes will catering companies make?


In a convenience store on the third floor of Shanghai Global Financial Center, surging journalists learned from shop assistants that after the implementation of the new regulations, disposable tableware will still be available, but only when customers request it, and there is no charge.



Consumers who have eaten in the box horse fresh hall know that there are special tables and tables in their catering area, which concentrate on disposable chopsticks, spoons and other tableware for customers in need. After the implementation of the new regulations, is such a model "offered voluntarily"?


According to previous reports from Shanghai News, many Starbucks stores have removed straws from the condiment bar, and when customers offered to pack takeout food, the clerk did not provide a disposable knife, fork and spoon. Relevant person in charge of the company said that in accordance with the regulations, it must be "not offered voluntarily". The company believed that the act of placing disposable tableware at the condiment bar for customers'use was also suspected of "offering voluntarily", so it simply removed the relevant disposable tableware.


Unlike the straws and stirring sticks of drinks, can the disposable chopsticks and spoons in the box horse restaurant be removed?


In response, Boxhorse responded to the surging news reporters on June 19, saying that from July 1, they would post notices in prominent places indicating that if customers need disposable tableware, they could take the initiative to ask staff for it. The original self-fetching point will be cancelled. Where to place disposable tableware is still under discussion.

Secondly, in the box horse network order, if consumers choose not to need disposable tableware, they will get corresponding points. In addition, the company is negotiating the use of melamine bowls, which can be easily cleaned and reused. For the upcoming stores, special dishwashrooms will be designed for cleaning. The existing stores will also decide whether to renovate the dishwashrooms according to the situation.


In the aspect of ordering meals on the internet, most platforms are deployed uniformly through technical means, and do not offer disposable tableware on their own initiative.


Hungry Mou said that it will launch the "Recommended No Tableware" function on July 1. When Shanghai users place orders, the platform will no longer provide tableware by default. Users will receive a bullet window reminder to ask if they need tableware, and they need to confirm the number of tableware on their own initiative. At the same time, hungry with green font, attract users to choose "recommend no tableware, Alipay payment to obtain 16g energy".


The company said it had been optimizing the product functions in Shanghai and promoting the reduction of the use of disposable tableware. Next, users in Shanghai will place orders in the beauty group takeout. The number of tableware will be the necessary choice before submitting the order. At the same time, the guide tips of "no tableware" will be strengthened. At present, functional tests have been carried out for some users, and a new reminder has been added: "In accordance with the requirements of the new regulations in Shanghai, the merchants may not offer you disposable tableware on their own initiative, please select the number of tableware on demand", and collect feedback from users and merchants.


The company also said that it had formulated the industry's first rules on rewards and punishments for those who did not need tableware. Through user research and feedback, it awarded platform traffic to those who fully met the requirements of users without tableware order notes. At the same time, it enlarged the "no tableware" notes on the small ticket orders to ensure that the merchants could see them; it also carried out education to change the merchants'view of tableware. Distribution "more than less" concept; set up user tracking feedback entrance, grasp the real situation of business tableware delivery.


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